I just spent the last 12 hours and found the simplest of solutions that has worked every time. I don't know if this is still an issue. I was having this exact problem. I have an elderly mother in another state that needs desperate help with her Samsung Galaxy 9+ Android. Then a second message should appear which says "QuickSupport will start capturing everything that's displayed on your screen". When you attempt to connect, a message on the screen should read "Allow remote support? Would you like to allow. That also may be the source of the problem. Somebody else here had suggested elevated access settings. Because apparently, it is a screen-sharing problem rather than a connection problem. Go to App Settings, find QuickSupport, and enable whatever you can find related to this issue. But after she enabled things I was finally able to manage to see her screen. I made my mom change some settings and made her enable everything for the QuickSupport app in App settings and App Permission settings which took an hour :) I don't know exactly what she did, because I could only guide her over the phone. So I thought it wouldn't be the case because I was able to connect to my phone from my computer. But after I made her look at the version, it was 10. And also, I thought it might be an issue caused by its Android version. I also thought that the problem was because of the permissions. When we realize the problem, I looked it up then found this thread. The reason at the beginning for using QuickSupport was to help her to do stuff on her phone (changing some settings, how to use some specific features, etc), but I ended up helping her how to enable screen capturing on QuickSupport :D I faced this problem when I try to connect to my mom's phone.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |